At Phoenix Sky Harbor Airport, an elderly veteran named Henry accidentally booked the wrong flight while trying to travel to Tucson. Henry has dementia and was unable to correct the booking mistake on his own.

Natalie F., an agent with Southwest Airlines, recognized the error and contacted the U.S. Department of Veterans Affairs to request assistance for Henry. A VA worker agreed to drive from Tucson to Phoenix to pick him up. Natalie stayed in contact with the VA worker until Henry was safely picked up and taken to Tucson, his intended destination.

The Phoenix Navigator coordinator nominated Natalie for recognition due to her assistance in resolving the issue. Additionally, the airport is offering a free workshop for caregivers of individuals with dementia. The workshop will focus on planning and navigating air travel, and it is scheduled for Wednesday, July 16, from 10 a.m. to noon.

Source: Phoenix Sky Harbor Airport

Source Type: Airport

Source Location:

Tucson, AZ

3400 E. Sky Harbor Blvd., Phoenix, AZ

https://www.facebook.com/764952882329000/posts/1155463539944597

Arizona DPS Honors Forensic Experts Nationally

Arizona dept honors forensic experts for vital criminal justice support.

Tempe Alumni Host Tucson Art Friendship Workshop

Local artist Linus Schief hosts friendly art workshop in Tucson, Oct. 2.

Authorities Remember Sergeant Blaser, Fallen in Tucson.

Sergeant John Blaser died after being struck by a drunk driver.

ASU Alumni Host Pickleball Night in Tucson

ASU alumni host Tucson Pickleball Night on Sept 12 for all skills.

ASU Alumni Ignite Community Spirit Across Arizona

ASU alumni host community events statewide to support local programs and students.

Four Tucson Crew Suspects Arrested in LA Burglaries

LAPD arrested four Tucson Crew burglary suspects during coordinated West LA operation.

UNM Women's Basketball to Face Arizona in Tucson

UNM Women’s Basketball embarks on challenging home-and-home series versus Arizona.

Arizona DPS Launches First Tucson S.T.A.R. Program

Arizona hosts STEM training for high schoolers on real-world public safety careers.

Arizona State Troopers’ Largest Academy Class Graduates

Fifty-four troopers graduate in historic class and begin intensive field training.